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The Best Virtual Assistant Services

How Our Answering Services Work 

Your On-Demand Team of Virtual Receptionists

Getting Started with Your Virtual Staff is Easy as 1–2–3

Getting up and running with Your Virtual Staff is fast and easy. In most cases, we can begin answering calls for your business in as little as 24 hours.

Configure Your Script

When you start service, we’ll help you setup a “call script” to provide our agents with detailed instructions on how to handle your calls.

We Start Answering Your Phone Calls

Once your script goes live, our team of agents are ready to begin acting as a seamless extension of your business around the clock.

You Begin Receiving Call Summaries

After each call (or daily if you prefer), we’ll send you to the message, lead or confirmation relevant to the action we preformed on the call.

Seize Full Control: From 'Hello' to 'Goodbye' with Your Virtual Staff

With the most flexible call scripting software in the industry, you’re in complete control. Have our agents do as little or as much as you prefer, and rest easy knowing that you have Your Virtual Staff’s award-winning team of virtual receptionists representing your business like it was our own – every time the phone rings.

How Do I Get My Calls to Your Virtual Staff?

It’s easy to get your calls to Your Virtual Staff. We provide a new phone number with all our plans. You can either advertise this number directly, or if you already have a number that you want to use, you can forward it to your Your Virtual Staff number one of three ways:


  • Forward your calls to Your Virtual Staff all the time
  • Forward your calls to Your Virtual Staff as needed
  • Forward your calls on a ring-no-answer basis (calls will automatically rollover to Your Virtual Staff if you don’t answer after 3 rings)

How Do I Receive Details from My Calls?

We offer 3 convenient ways for you to receive your messages, leads, and confirmations relevant to the actions we perform on your calls:


  • Real-time Call Summaries – Receive an email and/or SMS message after each call.
  • Daily Batched Call Summaries – Receive a call summaries CSV by email daily.
  • Native Application – Have our agents enter caller info directly into your CRM, eCommerce, scheduling or ticketing system.

Who Will Be Answering My Calls?

Your Virtual Staff’s team of over 150 highly-trained and experienced agents answer every call from our state-of-the-art contact center in Florida. To learn more about what makes our team the best, visit our virtual receptionists page.

Who Uses Your Virtual Staff’s Answering Services?

Your Virtual Staff’s answering service works great for businesses and industries of all types and sizes. Whether you’re a law firm or a startup, a big business or a tiny one, our agents have the training and experience to help your business make a great impression every time the phone rings.

 Our Virtual Staff Make the Difference change

When people ask us what makes Your Virtual Staff stand out from other companies, our number one answer is always our team. Sure, we have great technology and a powerful call scripting platform, but it’s our people that ultimately set us apart with a level of service that you just won’t find anywhere else.

 Virtual Assistant Roles Unveiled: A Comprehensive Guide to Remote Support Services

Discover the full scope of remote support services with Your Virtual Staff. Our comprehensive guide explores the diverse roles of virtual assistants, from website management to healthcare administration, helping you streamline your business operations and achieve your goals.

 

With our expert virtual assistants handling tasks like website management, graphic design, eCommerce support, and healthcare administration, you can focus on growing your business while we take care of the rest. Trust Your Virtual Staff to provide tailored solutions and personalized service to meet your unique needs.

 

Join us as we unveil the transformative power of virtual assistance and empower your business to thrive in today's competitive landscape.

More Than Just an Answering Service

We're more than a typical answering service. We're your partners in exceptional customer experiences. Beyond simply fielding calls, we forge meaningful connections, providing personalized solutions and unwavering support. From nurturing relationships to amplifying your brand's voice, we're dedicated to propelling your business forward. Explore the range of services offered below

Message Taking

Stop frustrating your callers and missing out on business from unanswered phone calls.

Call Screening

Ensure every caller gets great service with live call answering coverage.

Call Transfers

Our friendly, virtual receptionists will greet every caller, patching calls through to you and your team per your call handling instructions.

Appointment Scheduling

Our agents will help fill your schedule and manage your business appointments in your web-based calendaring and scheduling software.

Lead Collection

Specify the information you want us to collect and Your Virtual Staff will deliver lead captures with everything you need to pre-qualify your best opportunities.

Order Processing

Using our software or your web-based ecommerce system, our agents can answer frequent questions and process orders and returns.

Event Registration

Putting on an event? Our virtual receptionists can help handle the overhead of frequently asked questions and attendee registrations.

Integrations

Whatever software your business uses, chances are Your Virtual Staff can integrate it into your script for even more call handling capabilities.

Answering Services for Your Business

Answering services provide a variety of services to businesses, organizations, and individuals. These answering services can be particularly useful for small businesses or startups that may not have the resources to hire a full-time receptionist or customer service representative.


Virtual receptionists is a popular service offered by answering services. These professionals work remotely to provide personalized answering services to businesses, organizations, and individuals. They can handle calls, take messages, and even schedule appointments or make reservations on behalf of their clients.


Your Virtual Staff is more than just an answering service. Our team of over 150 virtual receptionists has a blend of professionalism, friendliness, and business savvy that will make your business look its best and impress your callers. We do the following answering services: message taking, call transferring, call screening, appointment scheduling, lead collection, order processing, event registration, integrations, and more.

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